Support

Need some help getting setup with one of our products? We have some answers to frequently asked questions below.

FAQs

How do I connect and use my PowerPlay PS4 Wireless Controller?

Before using your PowerPlay PS4 Wireless Controller, you will need to sync it to your gaming device (PS4/PC/Mobile). There are detailed instructions on how to do this here.

My PowerPlay PS4 Wireless Controller is not connecting to my PS4

Firstly, please follow these steps:
1. Power off your PS4 and controller
2. Unplug the controller from the console, then power on the PS4
3. Once the PS4 has booted up, connect your PowerPlay PS4 Wireless Controller using the provided USB-C cable
4. Once you see a flashing light on your controller, press the Home button to sync. The light will stay blue once synced
5. If the light does not stop flashing, please power off the controller by holding down the Home button until the light goes out
6. Follow steps 1 to 3 again, making sure the controller is unplugged at first.

If you continue to experience issues connecting your controller, please check this setting whilst the controller is connected to your console:
Settings → Devices → Controllers → Communication Method →
and ensure Use Bluetooth is selected.

Can I use my PowerPlay Mini Mechanical or Mini TKL Keyboard with my PS5?

Unfortunately, PlayStation doesn’t support our Mini Keyboards, but the good news is that our full size keyboards will work perfectly with PlayStation consoles.

My PowerPlay Cobra RGB Gaming Mouse requires different driver software

We have an alternative driver available for download here.

Still have questions?